My family and I have been fortunate enough to come in contact with Carefect from October 2012 till May 31st 2013. It was a stroke of luck that I picked up their brochure from Sunnybrook Health Care Services where my mom was recovering from brain surgery.
From the first phone call I received a very professional, honest and understanding staff. They met with us at the hospital and provided an amazing crew of PSWs who worked with my mom. They took care of all her needs from personal hygiene to keeping her company; medication management and most importantly they supported my mom and our family through out this difficult journey.
Our journey extended to home care where my mom was discharged to and if it wasn’t for this company I don’t know how we would have been able to manage the situation the way we did.
I would highly recommend this company to anyone who is looking for caregivers for their loved ones. The staff is highly trained professionals who put the safety and well being of their patients at the highest priority.
Mrs. D. Toronto, Ontario
Just a note to thank you for the wonderful care that you and your staff supplied for my Mom. Your big heart and caring attitude was evident from our first conversation on the phone and it was obviously passed down to your staff. The women you chose to come in to provide care for my Mom were gentle and hard working, they made my Mom feel that she was dealing with friends that just couldn’t do enough for her.
My Mom, as you know is polio quadriplegic and has been in a wheelchair for about 60 years. We found that over the last few years she has become even more fragile and it was not easy to provide gentle comfort while providing assistance for her many needs . Knowing that she looked forward to the visits from your staff took such a load off of my mind through a difficult time in my life. You also were there for me as I was dealing with a personal crisis with a friendly shoulder to cry on and helpful advice.
Sadly, I will not need your caregivers any longer, thank goodness it is for a happy reason; Mom has finally been accepted into the care facility of her choice. If I ever need personal care workers in the future you know I will call you and have recommended you to many of my friends already.
Ms. W. Toronto, Ontario
My dad is in a nursing home, and although his needs are being met, I wanted to get him a part time PSW [Personal Support Worker]. I was looking for someone to be his companion, and take him on outings away from the home. I researched a lot of agencies and was surprised to find out how different they all were. Carefect was the only one that was able to meet all my needs.
The Director of Operations went out to the nursing home to meet with my dad and I. She even took the time (about an hour) to sit with my dad and got to know him; his likes/dislikes, personality, needs etc. The Director of Operations assured me that she was going to find someone who would be compatible with my dad, and the perfect fit.
Sure enough, all was in place. I was sceptical at first, but I am so happy and relieved that Carefect found the perfect match for my dad. The PSW is amazing with my dad, and does so much more then I had ever expected. She is dependable and flexible. There is always communication between the PSW, Carefect and myself. I feel very comfortable knowing that Carefect is taking care of my dad as I would myself. This has been such a positive experience for both my dad and I. I would sincerely recommend and trust Carefect for your loved ones.
Thank you again,
Ms. L. Mississauga, Ontario
Please accept our sincere appreciation for providing the excellent in-home care services during the convalescence of my husband after hospitalization for severe accident injury.
Particularly of note was the clear perception that you provided at the initial assessment of just what services we would require. As we had never experienced the need for home care, your expertise in this manner was of enormous value.
We are extremely grateful for your choice in the selection of a Personal Care Provider. Her professional manner in administrating her duties was noteworthy. She expertly managed to assist my husband with the personal care with much regard for modesty and with such ability that the pain associated with his broken ribs was negligible. Her direction and preparation regarding mealtimes and medication administration was outstanding. Her bedtime procedures (that is transferring and positioning) added greatly to his personal comfort and enabled him to rest more peacefully. I was impressed with her soothing and encouraging vocal directions as she urged him to perform the necessary exercises imperative for recovery but were painful.
Again, thank you for this wonderful services and especially Olga who was important in our time of need.
Mrs. G. Thornhill, Ontario